Refund Policy
Thank you for choosing gofivetv.com. We strive to provide high-quality services and are committed to ensuring our customers are satisfied. However, if you are not satisfied with your purchase or subscription, we have outlined our refund policy below.
1. Eligibility for Refunds
Refunds are only available for users who meet the following criteria:
- Digital Content/Subscription: If you have purchased a digital service, such as a subscription for our IPTV streaming service, we offer a 7-day Money-Back Guarantee from the date of your purchase.
- Issues with Service: If there are technical issues or significant disruptions with the service that cannot be resolved within a reasonable period, a refund may be issued at the discretion of the management team.
2. Non-Refundable Items
The following items are not eligible for a refund:
- Partial Use: Refunds will not be granted if the service has been used partially or completely within the refund window.
- Third-Party Services: If any third-party services or products were purchased alongside your subscription, those purchases are subject to the third-party's refund policy.
3. How to Request a Refund
If you believe you are eligible for a refund, please follow the steps below:
- Contact us at gofivetv5@gmail.com with your purchase details.
- Provide a clear explanation of why you are requesting a refund.
- Wait for our customer support team to review your request. We will respond within 5 business days.
4. Refund Processing Time
Once a refund is approved, it may take up to 10 business days for the funds to be credited back to your original payment method, depending on your payment provider.
5. Contact Us
If you have any questions or need further clarification about our refund policy, feel free to reach out to us at gofivetv5@gmail.com.
Please Note: By using our services, you agree to this refund policy. We reserve the right to update this policy at any time, and any changes will be posted on this page.